Our Creative Consultants play a crucial role in helping our clients navigate the fast-paced and ever-changing business landscape by designing compelling propositions and end-to-end experiences for their prospects, clients, partners, and employees.

Responsibilities

• Engage and collaborate with various stakeholders, including clients, team members, and subject matter experts, to align objectives and ensure smooth project execution.
• Effectively communicate service design concepts, methodologies, and recommendations to clients and internal teams through presentations, reports, and visual materials.
• Gather and analyze relevant data, conduct user research, and identify user needs, pain points, and aspirations related to services.
• Facilitate workshops and collaborative sessions with cross-functional teams and clients to generate innovative service concepts and solutions.
• Create detailed service blueprints that outline the different processes, interactions, and stakeholders involved in delivering a service.
• Develop prototypes and service mock-ups to test and validate ideas with users, incorporating feedback into the iterative design process.
• Visualize the end-to-end customer experience to identify touch points and opportunities for improvement.
• Manage project timelines, deliverables, and budgets, ensuring that projects are delivered on time and within scope.

At Newcraft, we cultivate long-term partnerships with our clients and provide a comprehensive range of services encompassing both strategy development and implementation. Our success is measured by the actual commercial results we achieve for our clients. Joining our Strategy & Growth team means taking on a role of significant influence and visibility.

Our Strategy & Growth team consists of experienced Industry experts, Strategy consultants, and Creative consultants. What makes our team exceptional is our distinctive fusion of deep industry and digital expertise. We couple advanced data-driven analytics, quantitative and financial proficiency with an aptitude for creativity, design thinking, and an insightful understanding of user behaviors and internal stakeholders.

Our strategic and creative advice is grounded in deep market knowledge, robust data analytics and understandable financial modeling combined with extensive operational experience with digital marketing, CRM, loyalty programs, and e-Commerce. 

Working with Newcraft means engaging in challenging projects within the dynamic and entrepreneurial structure of our organization. You will have the autonomy to make decisions while embracing responsibility, supported by a team of highly skilled specialists. We prioritize maintaining a healthy work-life balance, and we take immense pride in the work we do and the clients we serve.