Jobs Digital Marketing

Team lead Email & CRM

Driving customer success

Newcraft’s Email & CRM team consists of talented and passionate experts that help our top brand clients with creating the right strategy for the activation of customer data across paid and owned channels.


We ensure the technical and data foundation is in place and support our clients in getting results and driving future proof personalization. We are looking for an experienced lead that will take the team and our clients to the next level. You will build on our vision and further develop our Email & CRM value proposition together with our senior Newcraft team members. You’ll manage the commercial pipeline and take the lead in structuring and pursuing opportunities with new and existing clients.


You’re responsible for maintaining and improving the high quality of the team’s work by developing and optimizing Email & CRM strategic and project methodologies.




You will also be responsible for

  • Growing and professionalizing the team
  • Supporting team members in building their capabilities and guiding their development in hard- and soft skills
  • Managing strategic partnerships like Salesforce

About the team

We work in hybrid teams in all phases in order to build CRM capabilities and maximize impact of marketing technology. Not from an IT perspective, but from a business and customer point of view.

Who you are

  • Entrepreneurial, commercial and analytical with strong communication skills
  • Your ability to persevere allows you to be effective in sometimes complex and technology-driven environments
  • Result-driven; you keep the team focused on getting results


  • 5-7 years of experience in CRM, Marketing Automation, Email Marketing 
  • Experience with leading and building teams, preferably in a consultancy or corporate environment
  • Experience in customer engagement channels
  • Extensive strategic, implementation and execution experience in ESP, CRM and Enterprise marketing solutions, preferably Salesforce Marketing Cloud

What’s in it for you?

Working on exciting and challenging projects with the dynamics and structure of a small organization. That’s working at Newcraft. You’ll get the freedom and responsibility to make your own decisions. But you don’t have to do this alone. There’s a team of specialists you can rely on. Together we can make a difference. Fun is part of the job, we love what we do, the clients we work for, and each other.

Sounds like you?